Accessibility Guide to Wells Fargo ArenaThe Iowa Events Center welcomes our guests with special needs and provides services and amenities to accommodate you. If additional assistance is needed while you are attending an event at Wells Fargo Arena, please contact your nearest usher, event staff member, or the Guest Services desk located on the main concourse by the northwest entrance outside section 108.
Guest ServicesGuest Services is open during events for the assistance of all our patrons. Guest Services is located outside of section 108 on the main concourse near the northwest entrance to the Arena. Guest Services staff can assist you with questions, wheelchair escorts, assisted listening devices, lost and found inquiries, and more. Information on upcoming events and our Cyber Club is also available at Guest Services.
Wheelchair Accessible SeatingWe recommend that accessible seating be purchased in advance when possible to allow for the best accommodations. To purchase seating, you may call the Ticket Office at 515-564-8351. You may also purchase accessible seating in person at the ticket office. To accommodate as many patrons as possible, we allow one companion seat along with the accessible seat. Additional companions will be seated as close as possible. On the night of an event, the sale or relocation to accessible seating is accommodated based on availability. If you need to exchange a ticket for an accessible seat or have any other ticket questions related to this, please contact us at 515-564-8351 as soon as possible. To avoid any inconveniences, we recommend that accessible seating requests be made in advance as much as possible.
For most events, wheelchair locations are available in each price level. There are wheelchair platforms located on the 100 level and 200 level, as well as the floor depending upon the configuration.
For those with limited mobility but do not need wheelchair access, we recommend seating in our 100 level where access can be obtained by a minimal amount of steps. However, if you elect a seat in the 200 and 300 level, there are elevators for your use.
Parking & Drop Off Areas
Located directly north of Vets Auditorium, an accessible lot is reserved for those patrons with state issued ID tags. Please show your tag to the parking lot attendant who will be happy to direct you to the lot. Both van and car spaces are available. Convenient drop off and pick up areas for guests, taxis, etc. are located on the west side of Wells Fargo Arena along Third Street. Third Street is a one way street with traffic flowing south-bound.
EntrancesWells Fargo Arena has three main entrances. Each of these entrances are fully accessible with elevators that will take you to each level of the arena. Entrances are located at the Southwest and Northwest corners at street level, as well as the Skywalk on the west side of the arena.
ElevatorsPublic elevators are available for our patrons at three of the four corners of the concourse. Elevators are located outside Sections 101, 107, and 120 on the main concourse, and sections 201, 207, and 220 on the upper concourse.
Restrooms/Family Restrooms
All restrooms in Wells Fargo Arena are accessible to our guests with special needs including baby changing stations in the restrooms. There are also a limited number of family restrooms placed around the concourses.
Service Animals
Trained guide dogs and service animals assisting guests are welcome at Wells Fargo Arena. All service animals must remain on a leash or in a harness at all times.
First AidFirst aid services are available during events. The first aid station is located on the main concourse outside section 114.
Wheelchair Escorts
Wheelchair escorts are available and can be arranged by stopping by Guest Services during an event. Our representatives can take you as close as possible to your seat and make arrangements to pick you up at the end of the night.
Assisted Listening DevicesAssisted Listening Devices are available free of charge for events. A guest may check out an assistive listening device at the guest services office by bringing a photo ID. We recommend to best accommodate requests, please call us within 48 hours or more prior to an event at (515) 564-8000.
Lost Child
Children should be told to contact any usher/ticket taker/Iowa Events Center staff member should he/she become lost. A lost child will be taken to Guest Services, which is located outside Section 108.